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Job Title: Reception & Member Services
Location: Den 1880 - 14 Erb St. W. Waterloo, ON
Full Time | Monday to Friday | 7:45am to 4:00pm
(Some days may require a 7:30am start)
Application Deadline: March 9, 2026


About Us

Den 1880 is a boutique coworking, private office, and event space in Uptown Waterloo. We believe work should be more than just a job. It should be a meaningful experience that enhances our lives and supports the world around us.

Blending heritage architecture with modern design and technology, Den 1880 is a space where innovation, creativity, and connection thrive. From private offices and flexible memberships to corporate offsites, podcast recordings, community events, and our newly opening wellness facility and gym, our space is designed to support both focused work and a full, balanced life.

We are a small, growing team that cares deeply about how our space looks, feels, and functions each day. Detail oriented and design conscious, we are proud of the community we are building.

We are hiring a Front Desk & Experience Coordinator to anchor the daytime flow of the building. This is a steady, hands-on role focused on front desk presence, daily building care, and maintaining the overall standard of the space from 8:00am to 4:00pm.

Front Desk & Member Support

You will be the primary front desk presence during daytime hours.

Responsibilities include:

  • Welcome members, guests, and walk-in visitors in a professional and friendly manner

  • Notify hosts when guests arrive and offer coffee or refreshments while they wait

  • Answer general questions about the space, memberships, and bookings

  • Identify prospective member inquiries and business opportunities, and ensure they are directed promptly to the appropriate team member

  • Assist with meeting room reservations and basic account support

  • Support new members with onboarding steps in our system

  • Register visitors and manage day passes

  • Answer incoming phone calls and provide accurate information about Den 1880

  • Ensure all inquiries and new business requests are routed efficiently and professionally

  • Help foster a positive member experience that supports strong community reputation and reviews

  • Escalate concerns appropriately and support follow-up where needed

This role requires someone who is comfortable interacting with professionals and representing the brand of Den 1880 with confidence and consistency.

Daily Building Responsibilities

A significant part of this role involves maintaining the physical standard and presentation of the space.

This includes:

  • Opening the building each morning and preparing lighting and music

  • Maintaining coffee and beverage stations throughout the day

  • Unloading dishwashers and resetting the kitchen

  • Rotating dish towels and tidying shared spaces

  • Stocking Market Hall items and shared supplies

  • Delivering mail and managing incoming packages

  • Setting up and resetting meeting rooms between bookings

  • Monitoring restrooms and replenishing supplies

  • Watering plants and maintaining visual presentation

  • Completing daily walk-throughs to ensure the space remains clean, organized, and polished

You should be comfortable performing light physical tasks such as lifting boxes, moving chairs, and adjusting furniture when needed.

This role suits someone who naturally notices small details and takes initiative to keep things in order without needing constant direction.

Technology Support

You will assist members with basic technology needs, including:

  • Meeting room screens and presentation setup

  • WiFi connectivity

  • Podcast studio basics to help guests getting started after training

  • Keyless entry troubleshooting

You do not need to be a technical expert, but you should be comfortable learning systems, calmly assisting members, and helping troubleshoot basic technology issues when they arise.

Event & Team Support

From time to time, you will assist with daytime preparation for evening events and corporate offsites. This may include:

  • Resetting meeting room layouts

  • Preparing coffee and tea service

  • Assisting with vendor arrivals

  • Supporting room transitions

Who You Are

This role is best suited to someone who:

  • Takes pride in maintaining a clean and organized environment

  • Is detail oriented and dependable

  • Presents themselves professionally and warmly

  • Works well independently and take initiative

  • Is comfortable following established systems and processes

  • Values stability and being part of a small, close-knit team

Experience in hospitality, retail, or front desk environments is an asset.

Compensation & Benefits

  • Competitive wage

  • Consistent daytime schedule

  • Access to our coworking community

  • Gym and premium wellness facility membership

  • Training within a collaborative, hospitality driven team

If you are dependable, detail-oriented, and take pride in your work, we encourage you to apply.

To apply: Please send your application by email to hello@den1880.co
We kindly ask that you put the job title in the email subject line.

Only email applications will be considered. We kindly ask that you do not call regarding this position.